RECLUSE CUSTOMER CARE

 

INTRODUCTION AND ACCEPTANCE

We at Recluse extend a warm welcome to users visiting the Recluse website located at www.recluse-official.com (herein reffered to as Website).
By visiting and/or using the Website, you agree to be bound by the terms of the present Privacy Policy set below. Recluse Official is wholly owned by Recluse, an incorporated company based in Taipei, Taiwan. Recluse reserves the right to at any time and without prior notice, to modify or replace any of the Policy set henceforth.


PRIVACY POLICY

- Personal Information
Recluse commit ourselves to not gather any of Personal Information from users using or visiting the Website, unless expressly asked to provide such information in tandem with making a purchase.

- Security of Personal Information
Recluse places the protection of user privacy and personal details at the foremost and storage of all data is collated through the manner of a secure server. Users can be rest assured that all sensitive information is handled and stored in a safe and responsible manner. Users are required to note that providing Private Information is convened under the Data Protection Act 2016.

- Secured Payments
Recluse currently provides PayPal as the sole method of secured payments for purchases made on the Website. Users require directly providing credit card information to the website, in which case Personal Information is transferred securely to a third party payment processor. By making purchases on the Website, users authorize Recluse to use PayPal and other third party payment processors now or in the future, to transfer user information to them to the sole extent of completing the transaction. No credit card information is stored on Recluse servers and PayPal has our permission to store on behalf of Recluse, data pertaining to the execution of transactions by users. All purchases through the available payment processors, currently PayPal are covered by their privacy policy. Users are encouraged to read PayPal’s privacy policy to learn more.


POSTAGE AND DELIVERY

After your purchase has been processed at check out, a corresponding shipping fee to your country of purchase will be included in your total bill. A confirmation email is also set to notify you of your details and acknowledging the details of your order. If your purchase amount is below the free shipping limit (US$ 350), Recluse will charge shipping rates based on your geographical location. For easy tracking, a tracking number is provided for you to monitor the status of your shipment via email.

- Delivery Lead Time
We use EMS (Express Mail Service) for all international shipments and require a maximum time lead of 2 weeks. Delivery within Taiwan will arrive within 5 business days. Recluse is happy to inform that we provide free shipping on all orders above $ 350 USD.

- Shipping Rates
Central/Southern America: $15 USD
Africa: $15 USD
Oceania: $ 15 USD
Asia: $ 10 USD
Hong Kong/Macau: $5 USD
Taiwan: Free Shipping


ITEM RETURN POLICY

Customers are always welcome to exchange any items based on sizing issues or defects in the original product. Recluse merchandise must be returned within 7 days upon receipt. Merchandise must not be worn, altered or washed and all items must include tags attached and be returned in its original packaging. Once we have received your return shipment in our warehouse, we will send you a notice of receipt via email, confirming your exchange request.

- Merchandise Exchanges by Mail
Recluse regrets that all shipping and handling surcharges are non-refundable. In order to return merchandise by mail,
please contact us at info@recluse-official.com detailing your exchange request or issues. Simply arrange your delivery package addressed to the original sender and exchanges will be processed within 3-5 business days of receipt of your item. Returns information will be provided to you by email.

- Final Sale Items
Recluse regrets that items purchased as or during "FINAL SALE" will not be accepted for exchange.


USE OF PROMOTION CODES

Use of any promotions including coupons codes are non-applicable for Final Sale purchases.


PAYMENT METHODS

- For online payment by Credit Card or PayPal

Recluse currently uses PayPal as our payment method. When using PayPal, please ensure that your shipping address is confirmed with PayPal before making your purchase. If the information provided is insufficient, Recluse team will be in contact with you.


MEASUREMENT GUIDE

- Tops:
Outerwears / Shirts / Tees


- Bottoms:
Pants / Trousers